If a product is defective, we will replace it with the same item or title if returned to us within 30 days. Audio, DVD and CD products can only be returned for a replacement.
No refunds are given on electronic media products once the item has been opened. You are responsible for postage on returned items. No C.O.D. returns will be accepted.
Unauthorized returns will not be credited or exchanged. All sales are final. Return the item to IAM Company, PO Box 13858, Arlington, Texas 76094.
Return Drop Shipped Items
Products supplied by our affiliates like Amazon.com should be returned to Amazon returns. Information can be found on their website. Items from other manufacturers (drop shipped) can be sent directly to us, you pay the postage to return the item and we will ship the product back to the original manufacturer at no cost to you.
We will see that you are issued a new replacement product or refund. Exception: There are no refunds on CD or DVD electronic products all sales on these items are final. Damaged or defective CD’s or DVD’s will be replaced by a new copy.